Business Communication

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Word Communication has been derived from the Latin word Communis which means to share.
 
Communication 
Communication is a process through which information is exchanged between sender and reciever using common system of symbols, signs or behaviour. Communication is the expression of facts, opinions, ideas or feelings.
 
Business Communication
When one communicates to transact some commercial activity like providing goods or services, with the intention of generating profits, it is called business communication.
 
Features of Communication
Communication is always a two way process.
Communication is an ongoing process in all kinds of organizations and at all levels of management.
Communication consists of facts but ideas and emotions
Communication is a dynamic process as it changes as per the changing participants and the environment
 
 
Communication Process
Developing of idea which sender wants to communicate to the receiver.
Encoding the idea conceived in words, symbols and selecting method of communication.
Transmitting the encoded message while keeping the message free from the barriers of communication
Such transmitted message is received by the receiver.
Then the received message is decoded by the receiver
Finally feedback is provided by the receiver to the sender.
 
 
Principles for Effective Communication
For effective communication following 7 C’s must be taken into consideration
Clarity of expression
Completeness of information
Conciseness of message
Concreteness in presentation
Courtesy towards recipient
Correctness of facts
Consideration for receiver




 
A Company Secretary acts as a channel of communication between various stakeholders in a company. Due to this reason a company secretary should be well versed with the concept of business communication. CSEET subject Business communication covers the various aspects of communication. Students pursuing CSEET should study online notes and practice CSEET online test series.

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