Business Communication
Word Communication has been derived from
the Latin word Communis which means to share.
Communication Communication is a process through which
information is exchanged between sender and reciever using common system of
symbols, signs or behaviour. Communication is the expression of facts,
opinions, ideas or feelings. Business Communication When one communicates to transact some
commercial activity like providing goods or services, with the intention of
generating profits, it is called business communication. Features of Communication Communication is always a two way
process. Communication is an ongoing process in
all kinds of organizations and at all levels of management. Communication consists of facts but
ideas and emotions Communication is a dynamic process as it
changes as per the changing participants and the environment Communication Process Developing of idea which sender wants to
communicate to the receiver. Encoding the idea conceived in words,
symbols and selecting method of communication. Transmitting the encoded message while
keeping the message free from the barriers of communication Such transmitted message is received by
the receiver. Then the received message is decoded by
the receiver Finally feedback is provided by the
receiver to the sender. Principles for Effective Communication For effective communication following 7
C’s must be taken into consideration Clarity of expression Completeness of information Conciseness of message Concreteness in presentation Courtesy towards recipient Correctness of facts Consideration for receiver
A Company Secretary acts as a channel of
communication between various stakeholders in a company. Due to this reason a
company secretary should be well versed with the concept of business
communication. CSEET subject Business communication covers the various aspects
of communication. Students pursuing CSEET should study online notes and
practice CSEET online test series.
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